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Troubleshooting Sync IssuesWhen it stops working, the first thing you should check is whether the connection is still active. Sometimes it gets disconnected and needs to be re-established. You can ...

Configuring Your Analytics DashboardTo get started with your analytics dashboard, you'll need to customize the layout to match your reporting needs. The dashboard builder interface is shown below:A...

How to Reset Your PasswordIf you've forgotten your password, you can reset it by clicking the "Forgot Password" link on the login page. You'll receive an email with a reset link that expires after ...

Finalizing Your Integration SetupNow that you've completed the previous steps, you're ready to finalize the integration. Make sure you have the credentials you generated earlier before proceeding.A...

Exporting Your Data and ReportsThere are **several ways** to export your data from the platform. You can export *individual reports* or bulk export ***all your data*** at once.To export a single re...

Our flexible return policy allows you to return any items back to us from 30 days of purchase. We want to encourage people consider each item before they buy, which is why we don't offer free retur...

Our flexible return policy allows you to return any equipments to us free of charge, from 90 days from purchase. Make sure to send the item(s) back to us in their original wrapping and packaging, a...

We currently offer a -15% discount for: Students Military Health Care Nurses and Doctors  When placing your order, remember to select the discount type from the dropdown and when prompted, insert y...

If you were charged twice by us, we apologise! Accidents can sometimes happen, and this one is definitely on us. At your earliest convenience, please reach out to our customer service and we will s...

Unfortunately, we no longer offer student discount for international and local students. This policy was updated on January 1 January 2026. If you have any questions, please reach out to our custom...